Question 1

E-Gift Card - Terms & Conditions

Accepted Answer

1. The E-Gift Card is the property of the issuer, Triipi®, whose identity details are shown on the Card or on the e-mail whereby the E-Gift Card is sent, the holder of the Card being a mere user.
2. The E-Gift Card can be purchased through our online store www.triipi.com.
3. The E-Gift Card is the card provided by Triipi® to the customer.
4. The E-Gift Card can be used as many times as desired until the total amount issued is exhausted.
5. The E-Gift Card can only be redeemed at our online store www.triipi.com by going to the payment section and selecting the "Redeem a gift card" option and inserting the e-gift card’s code.
6. If the purchase price exceeds the balance available on the E-Gift Card, the difference can be paid through the payment methods available at our online store www.triipi.com
7. Products purchased with the E-Gift Card are subject to the same exchange and return policy as any other product purchased in our online store at www.triipi.com
8. The E-Gift Card is valid for one year from the date of purchase. At the expiry of the validity period, the card cannot be renewed, or used to purchase goods, nor shall any unused remaining balance in the Card be claimed.
9. The balance of the E-Gift Card cannot be refunded or returned in cash or to your card, neither in part or full.
10. The E-Gift Card is a bearer document. Its bearer is solely responsible for its use and custody. Triipi® does not replace the card in case of theft, loss or deterioration.
11. E-Gift Cards originally obtained through any unlawful means shall be null and void and they shall not be used to purchase products, nor shall the price thereof be refunded.
12. The purchase and/or use of the E-Gift Card entails the full acceptance of these terms and conditions, which have been made available to the customer upon purchase of the Card, and which are also available through the online store www.triipi.com. Triipi® reserves the right to amend these terms and conditions at any time.

Question 2

Payments and online security

Accepted Answer

In our online store we have the following payment methods: VISA, MasterCard, Maestro, Transferência Bancária e MBWAY.
The online payment process is done with total security through Stripe's payment system.
 
For payments with Bank Transfer and MBWAY, on the payments section, please select the option "manual payment" and follow the instructions.

Question 3

Delivery or Pickup

Accepted Answer

You can receive your order at an address or pickup at our location in Lisbon (Qta das Conchas).

Portugal (mainland): 2-5 business days
Spain: 3-7 business days
Europe & Rest of the world: 3-9 business days

Pickup (1-3 business days):
Once your order is ready for pickup you will be notified by email. 
You can pickup your order on tuesdays and thursdays from 3pm to 6.30pm at our showroom (only open on business days).

Address:
(pickup only when you receive the pickup ready email)
Rua José Cardoso Pires, nº9B
1750-430 Lisbon, Portugal

SHIPPING PROCESS:
After the payment is successfully made, you will receive an email confirming your order. At that moment your order starts to be processed and will be shipped as soon as possible.
Once your order has been shipped, you will receive an email with that information and as soon as your tracking number is available we will send you an email and you can keep track of your order.

If you don't receive this information by email within the period mentioned, we appreciate you contact us so that we may help you (info@triipi.com)

Triipi® is not responsible for delays and customs costs. These are the customer's responsibility.

Question 4

Exchange or Return

Accepted Answer

When making a purchase, Triipi® carefully warrants that the product delivered / packaged is in perfect condition and free from defects. We only accept exchanges of value equal to or greater than the part originally purchased, within 14 days from the date of receipt, for parts sold to Portugal. In the case of an international purchase, we do not accept exchange - only return when requested within the stipulated time.

For distance purchases (online and to be received at the address via carrier), Portuguese law provides the consumer with a period of 14 days (called the reflection period), in which the customer can return one or more items without the need to indicate a reason, regardless of whether it is defective or not. In these cases (free Resolution of Contract), the return of the article, are the responsibility of the consumer, as stipulated in paragraph 2 of article 13 of Decree-Law No. 24/2014, of 14 February.
Reimbursement will be made no later than 14 days after the date of receipt of the product at the address indicated on the sender.
Although 14 days exchange / return is accepted (as described above), returned goods will only be accepted if they meet the following conditions:
- The returned item must be intact and without any mark / damage from use, dirt or adulterated;
- The customer must return the item together with its original or identical packaging, also in perfect condition, and invoice.

We do not accept exchanges / returns of customized products or e-gift cards/gift cards.

In case of violation of any of these points, we will not be able to accept the return (and consequent refund) or exchange. Before returning / exchanging the item, please contact us at info@triipi.com for confirmation from us, otherwise we will not receive the return / exchange. The value of postage for return / exchange is always the responsibility of the consumer.

Question 5

What's the difference between indoor and outdoor products?

Accepted Answer

The type of fabrics and the BIG outdoor has a shoulder strap that the BIG indoor doesn't.

- indoor fabric: cotton, wool, linen, etc.
- outdoor fabric: water repellent or waterproof

readme indoor vs readme outdoor:
- type of fabric

BIG indoor vs BIG outdoor:
- type of fabric
- BIG outdoor has a shoulder strap to make it easy to carry it anywhere
 
All products are both fully machine-washable cold (30ºC) on a gentle cycle. Do not use dryer.

Question 6

How should I take care of my triipi?

Accepted Answer

Triipis are fully machine-washable on cold (30ºC) on a gentle cycle. Do not use Dryer. Do not use Bleach. Do not Iron. If your triipi doesn't fit into your washing machine drum, you can remove some of the filling or wash it in a self-service laundry where there are bigger drums.
When outdoors, although the fabric chosen is repellent from moisture and resistant from heat rays, your triipi should not be left in the sun or the rain uninterruptedly.

Question 7

What is the weight of my triipi?

Accepted Answer

Our products are very light!

triipi BIG - 600/800 grams (approx)
triipi readme - 60/80 grams (approx)
triipi callme - 20/30 grams (approx)

*depending on the fabric

Question 8

Can I wash the filling of my triipi?

Accepted Answer

Yes, you can! Actually you do not need to remove it.

Triipis are fully machine-washable on cold (30ºC) on a gentle cycle. Should not use dryer. If triipi doesn't fit in your washing machine, then you can wash in a self-service laundry that have bigger drums.

Question 9

What is the filling of my triipi?

Accepted Answer

The filling is styrofoam beads because it is the lightest, most ergonomic, it is mildew proof, does not attract or develop bugs, being washable, reusable and recyclable as well!
Although styrofoam beads are not biodegradable, it will not to pollute the air or the water.
Nevertheless, it should be properly packed when disposed of in order to prevent animals from swallowing it.

Question 10

Is my triipi’s filling toxic?

Accepted Answer

According to several authorities, styrofoam beads filling is perfectly safe under normal, consumer use.
It is never too much to point out that, in what concerns to children, they should not be left alone for long.

Question 11

Is triipi BIG enough for all?

Accepted Answer

Yes, triipi BIG is a bean bag’s new concept that allows it to fit into smaller spaces and be perfectly suited to take outdoors, while it is large enough for adults and small enough for children, sitting or lying down.
It is never too much to point out that, in what concerns to children, they should not be left alone for long.

Question 12

Why is my triipi less full?

Accepted Answer

As it is said, styrofoam beads “do not have memory” and once reduced it does not go back to its initial size. You may need to add new beads, from time to time, depending on the weight of the person, the way it is used like kids been jumping over and over, or the excessive heat to which it is exposed.

Question 13

Still have any questions?

Accepted Answer

Send us an email to info@triipi.com. We will get back to you as soon as possible.

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